Strategy & priorities
Turn business ambitions into a focused automation and AI strategy. Assess workflows, prioritise opportunities and define a roadmap with clear ownership, investment choices and measures of success.
Independent expertise. Practical progress.
Better workflows.
Stronger engineering.
Put your expertise where it matters. I help AEC and industrial organisations shape their automation and AI strategy, choose the right solutions, build capable teams and develop better workflows and commercial offerings.
Strategy · People · TechnologyBased in Norway. Working internationally.
25+
Years across engineering
and technology
21
Tools in the automation portfolio
led at Rambøll
Global
Leadership across countries
and delivery teams
01 / Expertise
Shape the strategy.
Enable the people.
Improve the work.
I help AEC and industrial organisations choose the right solutions, build Product-Oriented Development teams and create new products and workflows, with human expertise guiding decisions and quality.
Off-the-shelf or hybrid?
Evaluate existing solutions against your workflows, data and delivery needs. Decide where to buy, configure or combine proven tools with tailored automation, considering integration, maintenance and long-term ownership.
Product-Oriented Development
Build PODs—Product-Oriented Development teams—that connect Product Owners, Automation Leads, domain experts and developers. Establish backlogs, decision rights and delivery practices, supported by coaching and training.
Products & business development
Turn engineering expertise and internal tools into repeatable products and service offerings. Shape the customer proposition, explore commercial models and prioritise development around customer needs and business value.
Human oversight & new workflows
Redesign how people and technology work together. Define where experts review and approve outputs, how they monitor automated work and when they intervene, then help teams build the skills and confidence to use the new workflow.
Design automation & BIM
Connect models, data and project requirements. Identify opportunities in drawing production, model preparation, quality assurance and computational design, with a practical plan for implementation.
02 / Your Design Automation Handbook
Your roadmap to organised, scalable automation.
Give your organisation a shared answer to four questions: what should we automate, who owns it, how do we deliver it, and how will we know it works?
I work with your leaders and domain experts to turn workflow discovery and practical decisions into a company-specific Design Automation Handbook. It brings priorities, solution choices, team responsibilities, human oversight and measurement into one working reference for your teams.
The scope is shaped around your organisation’s tools, capabilities and business goals, with an implementation roadmap to guide the next steps.
Discuss your Automation HandbookIllustrative contents
A practical framework.
Built around your organisation.
Priorities & roadmap
Workflow opportunities, solution choices and a prioritised backlog linked to business goals, including off-the-shelf and hybrid approaches.
Roles & ownership
A Product-Oriented Development (POD) model with clear responsibilities for leaders, Product Owners, Automation Leads and domain experts.
Delivery & standards
Guidelines for testing, documenting, releasing and maintaining automation, including human review, approval and intervention responsibilities.
Measurement & improvement
Baselines, adoption indicators and outcome measures to review progress and improve delivery.
An illustrative outline; the contents and depth are agreed for each engagement.
Applied in façade engineering. A client engagement brought together an automation handbook, operating model, prioritisation framework and roadmap. Read the anonymised example
03 / Approach
A clear path from
ambition to action.
Technology is one part of the change. The workflow, the people and the decisions around it need just as much attention.
- 01
Understand
Map the real workflow with the people doing the work. Find repeated effort, difficult handovers and quality risks.
- 02
Prioritise
Balance value, feasibility and time to impact. Choose a manageable starting point and define what success means.
- 03
Enable
Set up Product-Oriented Development teams, delivery standards and human oversight. Help people build the skills to use and improve new workflows.
- 04
Improve
Test in project delivery, measure use and outcomes, and adjust before extending the approach.
04 / Selected experience
How the organisation
comes together.
Two examples show how I connect strategy, domain knowledge and development: leading a global automation capability and designing a practical operating model for an engineering business.
Previous leadership experience / Rambøll
Building a global
automation capability.
My role
Global Head of Automation
& Portfolio Owner — Water
The challenge
Connect automation needs across countries with shared priorities, accountable ownership and development capacity.
The setup I led
An international automation network bringing together Automation Leads, Product Owners, domain experts and developers, including delivery teams in India. Portfolio governance connected the intake and prioritisation of ideas with development, adoption and review.
The scope
I led a portfolio of 21 tools and applications and supported a global Water service area of approximately 1,200 people. The focus was on building a repeatable way to organise and support automation across the business.
Experience gained in my role at Rambøll, before founding Terstena Automation.
Global automation capability
Portfolio leadershipPriorities · governance · adoption
Automation LeadsConnect local needs
Product OwnersGuide product priorities
Domain expertsShape and validate solutions
Development & project deliveryDevelopers, including teams in India, working with engineering users
Terstena Automation / Anonymised façade engineering client
Designing the foundation
for Product-Oriented Development.
My role
Automation strategy
& operating model advisory
The challenge
Bring structure to manual workflows, automation opportunities and unclear responsibilities, with a practical basis for prioritising investment and building internal capability.
The setup I designed
A Product-Oriented Development (POD) model connecting business priorities and engineering service lines with cross-functional teams. The framework defined responsibilities for Product Owners, Automation Leads and domain experts, supported by a prioritisation method and delivery guidance.
What was delivered
An Automation Handbook, operating model, role descriptions, prioritisation framework, backlog and roadmap. These provided a documented foundation for implementation and decisions about what to develop next.
The engagement concluded with the handbook and planning framework delivered. Implementation and outcome measurement were subsequent steps.
Designed operating model
Business priorities & engineering needsLeadership and service lines
Prioritised automation backlogValue · feasibility · time to impact
Product-Oriented Development (POD)
Product OwnerPriorities & value
Automation LeadTechnical coordination
Domain expertsRequirements & validation
Working with development capability
A practical reference for ownership, standards and delivery.Explore your Automation Handbook
05 / Meet the founder
Engineering first.
A wider perspective.
I’m Mili Myrteza Terstena, founder of Terstena Automation.
Over more than 25 years, I have worked across engineering, infrastructure, software and digital transformation. That experience has taught me to look beyond the tool and understand how a project is actually delivered.
Today, I help organisations connect their digital ambitions with practical changes in workflows, capability and leadership. Alongside advisory work, I teach model-based design and contribute to industry conversations on automation and AI.
Start a conversationLet’s move your work forward
What should
work better?
Tell me where your team is losing time, what you want to improve, or where your automation plans have stalled. We can start there.
Email MiliTerstena-Automation.comPhone+47 404 82 150Location
Skien, Norway
Working internationally